The EAM is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, employees, corporate and owners)satisfaction and quality service while meeting / exceeding financial goals
Responsible for planning, organizing, directing and coordinating management activities of the operations in conjunction with the General Manager.
Demonstrates and communicates short and long term focus.
Responsible for delivering results that contribute to the mission and overall success of the hotel
Responsible for the hotel in the absence of the General Manager
Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager
Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers