Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East.
And our heritage and values are expressed in our brand promise here for good. See our Brand and Values
We are currently looking for candidates To perform service and investigation activities related to inquiries (pertaining to processed transactions) raised by country / Banks / customers in accordance with defined service standards.
To provide customers with level of service that exceeds their expectations.
We have an opportunity for To handle customers (internal / external) and queries of customers with care and as per the prescribed standards in place.
To generate correspondences and accounting adjustments towards resolution of cases.
To investigate and resolve all nostro outstandings as applicable.
To complete / resolve inquiries correctly the "first time" to avoid unnecessary repetitions.
To maintain all agreed quality standards to ensure that customer's needs are met all the time & that continued efforts are made to exceed their expectations.
To help the team / Unit in maintaining the cost budget as set up from time to time.
Processing and Decision making as per the Department Operating Instructions and within the timeliness and accuracy standards specified.
Continuous improvement in productivity to the standards prescribed for the processes from time to time.
To ensure all reports pertaining to Investigation Department as applicable are completed and submitted within the stipulated time.
The successful applicant will ensure all reports pertaining to Investigation Department as applicable are completed and submitted within the stipulated time.
Carryout ad-hoc responsibilities set by respective Team Leader / Managers from time to time.
To create, verify, authorize message and accounting adjustments as per process.
Upholding the values of the Group and Company at all times.
Compliance with all applicable rules / regulations of company and Group Policies.
Comply with Group Money Laundering Prevention / Sanctions Policies and Procedures to the extent applicable and reporting all suspicious transactions to the Line Manager.
To take necessary tests and training as per Group and Company Requirements.
To work on improvement of productivity and standardize the process from time to time to meet the necessary regulation / procedures / guidelines prescribed by Company / Group from time to time.
To train new comers / officers in all aspects of the processes as assigned by Line Manager
To be aware of ORMA model and requirements and to comply with Group Operational Risk Policy.
If you're a bright mind with big ambitions, we'll actively encourage you to fulfil your potential. Thanks to our rich and varied international footprint, we can offer exciting opportunities working across different countries and cultures.
Join Now and take the next step in fulfilling your potential.