Solution Architecting Application Support Engineer
Accenture
Bengaluru, India
6d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

  • Project Role : Application Support Engineer
  • Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
  • Management Level : 7
  • Work Experience : 12-15 years
  • Work location : Bengaluru
  • Must Have Skills : Solution Architecting
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :
  • Key Responsibilities : a- This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective and not product sales b-Candidate must have a minimum delivery experience of 2 years of either of tools like SPLUNK, MICROFOCUS OM, SiteScope, BPPM and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, MF SMAX etc

    Technical Experience : Technical architect for BMC Remedy , Service-Now, Splunk, MicroFocus OM stack, BPPM and other tools related solutions, including understanding and documenting the architecture Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning The role requires both broad technology knowledge and the ability to architect a solution by mapping a customers requirement to an end-to-end technology solution

    Professional Attributes : 1 Fluent in spoken written English 2 Awareness of the IT Infrastructure Applications 3 Customer service skills and client focus

    Educational Qualification : Graduate

    Qualifications

    15 years of full time education

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