Team Lead - Rajkot
5d ago

Job Description

Roles and Responsibilities

Position : Team Lead

Experience : 3- 8years


Team Leader is responsible for running smooth hub operations as per operational standards. He will be someone very alert and with a keen eye for details so nothing that enters or leaves the hub misses him.

Responsibilities :

  • Responsible for running the node operations
  • Managing DA's schedules, performance & job assignment
  • Job scheduling, assignment & performance monitoring
  • Achieving performance metrics through constant monitoring
  • Address seller / merchant escalations
  • Manage leave calendar & weekly offs & ensure field activities are carried out without any hindrances
  • Ensure set practices are implemented & followed to the core
  • MIS reports generation & sharing with internal & external stake holders
  • Coordinate with Central ops for performance metrics & exceptions if any
  • Skill-set :

  • Strong communication skill
  • Crisis management
  • Skilled in working on ms office
  • Good relationship management skills
  • Ability to understand dynamics of supply chain and aptitude to learn software requirements related to the industry
  • Candidate should be aware of Information Security procedures and processes
  • As a team lead, candidate shall report to the shift in charge and shall have the responsibility of managing the outbound fulfilment centre operations.
  • Candidate should have experience of working in a warehouse / fulfilment centre, preferably working on the outbound operations side
  • Candidate should be familiar with all the operational process on the outbound operations side right from order picking, packing, manifestation, invoicing, documentation & dispatches.
  • Candidates should possess very good understanding of documentation requirements, particularly that required for executing shipping & transportation operations
  • Candidate should be hands on in using system & have good understanding of the standard processes inside a warehouse
  • Candidate should have the ability to plan manpower required to carry out the outbound operations, particularly in the picking operations, invoicing & vehicle loading operations
  • Candidate should be able to supervise & drive the inbound operations team to achieve the set daily targets.
  • Candidates should be able to train & guide teams on picking processes & practices & implement processes to reduce mis picking instances.
  • Candidate should have good understanding of the metrics that are measured for tracking the performance in the outbound operations
  • Candidate should train & guide the team to use the MHEs appropriately & how to handle the goods to minimize product damages.
  • Candidate Profile

    1 to 2 years of experience in warehousing / fulfilment centre operations, preferably on the outbound operations side.

    Candidates should display high levels of integrity & should have an eye to process excellence.

    Candidates should be hands on in using system & should be comfortable using office tools.

    Candidates should be passionate towards operations stream & have an inherent drive to excel & grow in his / her career.

    Candidates should possess good oral & written communication skills.

    Candidates should be pro-active in communicating & escalating matters that require immediate attention of the superiors.

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