Market Risk Specialist
MSCI
Mumbai, India
14d ago

About MSCI

For more than 40 years, MSCI’s research-based indexes and analytics have helped the world’s leading investors build and manage better portfolios.

Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research.

Our line of products and services includes indexes, analytical models, data, real estate benchmarks and ESG research. MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I ranking.

Position overview

We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Mumbai.

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world.

Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products.

Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.

Responsibilities

  • Provide premium service to assigned accounts
  • Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.
  • Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution

  • Participate in developing client relationships through proactive follow up on issues raised
  • Maintain relationships by ensuring relevant product and model information is shared with clients
  • Lead regular calls with important accounts to cover outstanding issues and giving updates
  • Contribute to producing service reviews and service plans that support client renewal initiatives
  • Execute onboarding and training of Clients
  • Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment
  • Provide full ownership of account servicing to become a subject matter expert on analytics products and services
  • Championing process changes to improve Client Experience and Efficiency
  • Desired experience and qualifications

  • Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must
  • Client facing skills an ability to quickly gain the clients trust
  • Client Orientated demonstrate ownership for the clients issue, be seen as the Client’s champion within MSCI
  • Execution well organized, ask questions, raise potential problems early
  • Problem solving skills; Technology proficient : Numerical analysis using Microsoft Excel
  • A self-starter and highly motivated, ability to work individually and within a team
  • Ability to work in a fast paced environment with constant interruptions
  • Candidate must be able to keep track of multiple issues without leaving issues unresolved
  • 3-5 years of work experience
  • Relevant experience is a plus
  • A numerate Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field
  • CFA, FRM is a plus
  • Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

    To all recruitment agencies : MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location or website.

    MSCI is not responsible for any fees related to unsolicited CVs / Resumes.

    MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy / maternity leave), veteran status, or any other characteristic protected by law

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