Assistant Manager / Deputy Manager Customer Complaints
TandA HR Solutions
Chennai, INDIA
1d ago
source : TimesJobs

Skills & Competencies Technical 1. QC Tools (7QC, 5W, 2H Methodologies, Quality Circle 2. Gemba Approach 3. Root Cause Analysis Generic Good communication skills.

Areas of Expertise 1. Customer complaint communication, Containment, Follow corrective action. 2. Exposure to rubber mixing & moulding process.

3. Managing & ensuring adherence to quality assurance programs in the organization and suggesting improvements for achieving the targets.

4. Developing long-term partnership with Customers, managing Customers expectation to ensure meeting of service, delivery and quality norms.

5. Respond to customer complaints putting in containment actions, Customer PPM & Customer Portal Management, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures.

6. Manage and coordinate customer PPM (Parts per Million), cost recovery and supplier warranty indicators. 7. Support Validation and re validation process.

8. Develop, recommend and monitor corrective and preventive actions 9. Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis.

10. Containment & analysis with other department.

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