Ecom Express - Ground Operations Head (5-7 yrs) Bangalore (Logistics / Warehousing / Distribution)
Ecom Express
9d ago
source :
  • Responsible for overall performance and smooth functioning of all DCs / PPC / Hub in his or her territory.- Visit Dcs on need basis.
  • Follow up, escalate and track all operation security concerns related to DC time to time.- Collect competitor information within his / her cluster.
  • Checking / tracking Clusters expenses.Performance Monitoring : - Identifying strong and weak clusters, analyse reasons, work out methods for improvement to ensure overall improvement in performance.
  • Check pendency and ensure all load is attempted on Day 1 of receipt.- Monitor RVP pendency and quick collection.- Review monthly delivery performance of all clusters.
  • NDR monitoring & highlighting if NDR calling is not done.- Monitor ageing; action on RTO instructions from key accounts-
  • Monitor that SALL Tally is done by all DCs every day.- No info escalation & closure.- Conduct regular operations process training and ensure process adherence by all staff.

  • Maintenance and upkeep of all documents.- Oversee that all administrative facilities like Drinking Water, Hygiene of DC, etc.
  • are in good condition.- Ensure that all admin and operation assets and IT hardware are properly maintained.- Check process flaw and ensure correct layout plan of DC-

    Supervise EBS operations at DC's.- Check pending RTS shipments on daily basis and ensure that DC is running without pendency.

  • Ensure security instructions are being followed properly.- Monitor discipline and integrity aspects of employees and initiate action when required-
  • Ensure monitoring, proper upkeep and safe custody of all important registers pertaining to Attendance, petty cash, Meter reading, Compliance related register and admin asset registers.

  • Regularly asses- manpower requirement based on applicable productivity norms.- Monitor Adhoc Vehicle Hiring.- Action on points / observations raised during audit.
  • Bring Efficiency in DC Functioning : - Keep a check on aging shipments in DCs, Shipments at delivery centre and shipments out scanned but not updates beyond 24 hrs-

    Specially monitor NDR Shipments having NDR codes - 209, 221, 223, 224, 229,231, 311- Monitor unconnected shipments beyond 24 hrsCash Management and DC Job Management : -

    Monitor daily cash tally and amount deposition of COD amount, follow up with DC if discrepancy is found & close.- Focusing on productivity and per packet fuel cost to company.

    Core focus Areas : - Proper and timely submission of required MIS pertaining to Cluster to the Management.- Grooming Cluster heads.

  • Identify successors and potential candidates for elevation in system.- Monitor SOP adherence in Territory.- Network expansion-
  • Monitor size of Cluster and addition / deletion of DCs in a Cluster.Qualification / Technical Knowledge : Essential : - Graduate (any discipline)-

    Proficient in MS OfficePreferred : Post Gradutae (Any Discipline) (ref :

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