1. Develops RPA solutions in accordance with approved process improvement requests and priorities and in line with EITS RPA guidelines, standards, and policies
Collaborates with requestors to define and document detailed requirements
Collaborates with requestors and EmPower team to review, map and optimise processes
Engages with EITS / GCSS / System owners to establish required access / security, hardware platforms, licences, GSO approvals etc
Designs and develops RPA solution in line with Experian EITS RPA guidelines, standards and policies and with any relevant Finance policies and controls
Undertakes testing and validation of RPA scripts and integration etc
Plans, supports and monitors User Acceptance Testing (UAT) working closely with the requestor / end users to undertake testing and fix issues identified
Ensures formal UAT sign off by the requestor and other key stakeholders as necessary
Fully documents the RPA solution in accordance with EITS RPA guidelines, standards and policies
Coordinates with EITS RPA CoE to schedule the release / deployment of the robot
Coordinates with the requestor / end users to ensure appropriate change management and communications are planned and executed before and during the release / deployment
Monitors proper operation of the robot during initial operation post release / deployment, promptly addressing any issues and fine-tuning as needed.
2. Proactively monitors and maintains operational Finance RPA solutions to ensure ongoing smooth operation and performance of the robot
Monitors day-to-day operational metrics, system logs and control reports for errors
Investigates and resolves reported problems or errors
Identifies and addresses any data, process or systems errors
Keeps users and EITS RPA CoE informed of issues, actions and expected timeline to resolve
Performs periodic maintenance and updates as needed including where driven by changes to feeder / dependent systems and processes ensuring prompt and timely delivery of changes to avoid or minimise downtime.
3. Identifies opportunities to improve operational finance RPA solutions and initiates changes with the end users / business owners in line with the standard RPA development processes
4. Helps to train and support end users and others as needed to ensure that the robot operates correctly and most efficiently
5. Provides regular status and progress updates for tracking and reporting
Maintains own level of knowledge and awareness of RPA trends, tools and best practices and applies in the development of new, and updates to existing, finance RPA solutions
Minimum of 2+ years’ experience in developing and maintaining automation and / or reporting solutions, ideally using Automation Anywhere and ideally in a finance and / or in conjunction with a recognized ERP solution.
Graduate with Finance, Engineering or programming background.
Strong understanding of data structures, relationship, mapping, and reporting tools.
Understanding of / experience working in or with a Finance function
Strong interpersonal and communication skills in English (written and oral)
Able to translate complex functional and technical concepts into easy-to-understand documentation and proposals.
Strong experience in troubleshooting on a large scale to find errors that have not been made apparent, through automated testing using of programming tools to facilitate this troubleshooting process
Some practical experience / knowledge of Salesforce.com CRM and Oracle EBS or similar ERP system (SAP, Peoplesoft) or other finance transactional and reporting system.