Sr. Associate – Dispute Management (AR)
CrowdStrike
Pune, India
2d ago

At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner.

We’ve earned numerous honors and top rankings for our technology, organization and people clearly confirming our industry leadership and our special culture driving it.

We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them.

So if you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let’s talk.

About the Role : CrowdStrike India is looking for accounting professional. The position is designed for a strong team contributor who can help implement the Global Accounts recievables Credit Collections process in India.

This position will report to Sr Analyst - Accounts Recievables Experience of dispute resolution management team in AR of service industry.

Work directly with Customers and partners to resolve outstanding invoice issues / Disputes and residual balances, maximizing recoveries and minimizing write-offs.

Assists the collection team with clearance and dispute resolution on past due deductions Liaises with sales, operation, finance, order management, Dealdesk team and others in the organization to resolve disputes on unpaid invoices Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve Customer experience and ultimately department past due metrics Communicates and negotiates effectively with external and internal stakeholders Understands the entire order to cash value stream and applies the knowledge to achieve the results Work with Collections team to ensure AR statements, follow up emails are sent on time and timely feedback is provided to Customer Maintain TAT for resolving disputes, have effective escalation matrix to follow, escalate where required Perform other special projects and analyses as directed by management.

Should possess excellent communication and negotiation skills. Maintain complete documentation accurately, in accordance with company policy and accepted accounting practices.

Prepare monthly and quarterly reporting, as required. What You’ll Need : Commerce / Finance graduate / MBA Finance 4-8 Years of Experience in Credit collections / Dispute Management / Quote to Cash & Order Management team.

Sound Accounting knowledge and understanding. Good knowledge of MS Office and MS Excel. Understanding of ERP. NetSuite & Salesforce experience is preferred Excellent communication skills is a must with a good command over written and spoken English.

Good Analytical & Problem solving skills apart from an understanding of business accounting. Experience with a Shared Resource Centre will be a big plus.

A self-starter and team player. Shift time 2pm 11pm. #LI-GG2 #LI-SM1 Benefits of Working at CrowdStrike : Market leader in compensation and equity awards Competitive vacation policy Comprehensive health benefits Paid parental leave, including adoption Flexible work environment Wellness programs Stocked fridges, coffee, soda, and lots of treats We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.

We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work.

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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