EDP Platform Engineer - Machine Learning
Pune, India
2d ago

Job Title : EDP Platform Engineer - Machine Learning

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography.

Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs.

Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

Introduction :

DMT RTB Application Support Lead will be responsible for managing the service quality provided to the Data Management Technology stakeholders and takes end-to-end responsibility of service operations.

The E2E support includes ensuring Application management, service availability, platform stability and service management

What will you be doing?

  • End to end proactive support of IT services portfolio to fulfil business demand, Service Level Agreements and Operational Level Agreements;
  • providing regular updates to key stakeholders.

  • Ensure progress on delivery of service management activities, which delivers additional value or efficiencies to IT services.
  • Complex issue triage, investigation and coordination to closure including leading triage on major incident calls
  • Review of release documentation, implementation plan and provide sign-off for changes.
  • Collaborate with other technology partners - Development / Business Analysts / Testing / Infrastructure teams on upcoming changes and maintain a 30 / 60 / 90 day view tracker
  • Responsible for onboarding / decommission / migration of services / platforms and coordination of corresponding changes into application suite
  • Responsibility to own, maintain and track operational guides for support, knowledgebase, runbooks, SLA / OLA documentation, upstream and downstream contacts
  • Review and automate operationally expensive tasks and manual work(frequent batch failures, reporting requirements, etc)
  • Drive Incident / Change / Problem management improvements across entire suite of applications
  • Collate data for Proactive Service Improvement Initiatives, SLA / OLA performance, Application / Platform stability.
  • Periodic review of open issues impacting production services / platforms with RTB Lead.
  • Participation in Monthly Service Reviews, Service Governance meetings with vendors and Development teams, Major Incident Review meetings
  • Accountable for preparing & executing Resiliency Tests, Capacity and Backup / Recovery plans.
  • Co-ordinate with Auditors (internal & external) for completion of audit controls.
  • On call support, weekend working and ad-hoc overtime as appropriate
  • What we’re looking for :

  • Degree in Information Technology or Computer Science or any equivalent.
  • 8+ years of relevant experience managing Level 2 application support and operations in financial institutions, consulting or technology companies
  • Strong vendor management skills, able to drive vendor deliverables as per standard SLAs & KPI, should be able to provide professional feedback on vendor services to IT stakeholders.
  • Hands-on / technical experience with high proficiency in Big Data platforms including Hadoop, Spark, Hive and Mapreduce paradigms Linux / Unix, Windows platforms and Networking concepts.
  • Relational database concepts (preferably MSSQL / Oracle) Scheduling tools like Autosys Service Management Tools (ServiceFirst or other) Strong Project management and Senior Stakeholder management skills.

  • Knowledge of Lean Control Process and various stages of Agile change life cycle
  • Experience with ITIL concepts and best practices. Experience of using configuration management tools and reporting.
  • Excellent knowledge of financial products and practices in financial institution.
  • Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with technical’ or non-technical’ users / customers
  • Good analytical capabilities and good problem solving ability
  • Skills that will help you in the role :

  • Exposure of working in Data warehouse, Data Lakes would be preferred
  • Any scripting experience (Shell / Bash / Javascript etc)
  • Good to have - experience with Java, microservices, cloud infrastructure
  • Preferred to have certified in technologies like Hadoop, DevOps, AWS.
  • Where will you be working?

    Be More at Barclays

    At Barclays, each day is about being more as a professional, and as a person. Be More Barclays’ represents our core promise to all current and future employees.

    It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience.

    We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances.

    Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance.

    Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

    Interested and want to know more about Barclays? Visit home.barclays / who-we-are / for more details.

    Purpose, Values and Mindset

    We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

    Our values underpin everything we do : Respect, Integrity, Service, Excellence and Stewardship.


    We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.


    We operate with honesty, transparency and fairness in all we do.


    We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.


    We champion innovation, and use our energy, expertise and resources to make a positive difference.


    We prize sustainability, and are passionate about leaving things better than we found them.

  • Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do;
  • our Mindset is to Empower, Challenge and Drive.


    Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.


    Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve.

    Speak up and be open to alternative viewpoints.


    Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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