Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.
Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.
It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.
EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our
International Careers website
Enterprise Process Engineering is a strategic effort within Wells Fargo to lead and develop a strong process excellence culture, core competencies and capabilities rooted in continuous and breakthrough improvement to drive increased value for all company stakeholders.
It is a top-down and bottom-up approach to achieving improved business performance in all aspects of our business; and it applies to every team member in our organization
About the role
Reporting locally to the Head of Enterprise Functions Delivery at EGS and globally through to the Enterprise Operational Support Leader (or designate for global delivery), this position is responsible for overall management of the EG&OS services performed by EGS across India and the Philippines.
This role will be based in Bangalore, India
Writing Focus : Uses advanced technical writing knowledge for web-based documentation to write and maintain new / revised procedures, related graphics, tables, reference materials and other technical documentation.
Conducts complex procedural documentation analysis, works with system and banking line of business leads to gather information, design, and revise procedural documentation based on input provided.
Editing Focus : Uses advanced technical editing knowledge to edit new / revised procedures, related graphics, tables, reference materials and other technical documentation including online help screens for intranet web sites.
Manage content on procedure site and OpenText
Add revision history, versioning, and channeling and add all cross-references
Assist with maintenance or procedures and updating references in affected procedures.
Manage channels and shared folder organization to match channels
certification process to ensure procedures are compliant and up
Communicate with functional teams and update certification dates on posted procedures
Track approvals and perform all follow-up actions for pending approvals
Provide status reports on progress and escalate issues
Ensures procedures are compliant with Wells Fargo branding
Format various procedures according to team standards and style guide
Work on updates tied to OpenText
Adhere to the Wells Fargo branding standards : typography, color, imagery, design, and voice
Create a consistent look and feel throughout our documentation, ensuring that all procedures adhere to the style guide and branding standards
Applies foundational process engineering tools such as SIPOC (suppliers, inputs, process outputs, and customers), Customer Focus, Lean / Six Sigma principles, Process Mapping, Fishbone diagrams and techniques to enhance processes for teams, departments and business units.
Gathers process requirements; provides operational / analytical support for Process Engineers. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analyses.
Interacts with business subject matter experts to ascertain information and details in support of research and evaluations.
Prioritizes responsibilities to balance initiatives and deliverables.
Facilitates exchange of process updates with business partners, ensuring the process provided to business complies with operative policies and regulations.
Market Skills and Certifications
Required Qualifications :
4-year College degree (or equivalent experience), background in ECM preferred.
5+ years of technical documentation and publication experience.
General IT fluency
Strong knowledge of Enterprise Content Management / Document Management / Collaboration solutions
Demonstrated ability to work collaboratively to build relationships with other consultants and end users.
Proficiency in conducting interviews and facilitating meetings with business owners to derive and validate business procedures using a variety of elicitation techniques (e.
g. interviewing, modeling, and surveying).
Knowledge of Taxonomy, hierarchical structure for document classification.
Ability to adjust to future changes in business rules, processes and procedures.
Demonstrate comprehension of delivery capabilities of collaborative knowledge, document, records management and / or business process management tools.
Able to learn, understand, and apply new technologies.
Strong communication skills (oral and written).
Ability to multi-task and use independent judgment to prioritize multiple tasks effectively.
Basic knowledge of Microsoft Excel, Word, and SharePoint.
Strong time management and task / project management skills.
Desired Qualifications :
2+ years of financial services industry experience
Process definition and documentation experience
Extensive knowledge and understanding of professional technical writing processes and tools
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of Content Management Systems
Strong attention to detail and accuracy skills
Strong time management skills and ability to meet deadlines
Ability to track large volumes of activities across multiple projects and groups
Intermediate Microsoft Office (Work, Excel, Outlook and PowerPoint) skills
Outstanding problem solving and decision making skills
Desire OpenText ECM experience, but not a requirement for this position. However, this is a primary tool for this role. Training provided on OpenText ECM prior to beginning writing / editing / publishing tasks.
Knowledge of Banking Operations extremely helpful.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.