Analyst II, IM Service Delivery
XEROX CORPORATION
Kochi, Kerala, India
10d ago

Job Description - Analyst II, IM Service Delivery (19001861)

Job Description

Analyst II, IM Service Delivery(

Job Number : 19001861)

Description

Responsible for those functions, activities, and skills required for analysis, support & maintenance of Applications and -

  • infrastructure systems Scope : - Builds knowledge of the organization, processes and customers - Requires knowledge and experience in own discipline;
  • still acquiring higher level knowledge and skills - Receives a moderate level of guidance and direction - Moderate decision making authority guided by policies, procedures, and business operations protocol Primary Responsibilities : This position’s job duties and responsibilities include : -

    Troubleshoot SQL Server service outages as they occur, including after-hours and weekends - On-call Support - Configure and maintain database servers and processes, including monitoring of system health and performance using SCOM & DMVs, to ensure high levels of performance, availability, and security.

  • Patching Responsibilities. - Responding and resolving issues as per SLA. - Handling Production environment, adhere to SLA and manage ticketing systems.
  • Deploy database change scripts provided by customers. - Independently analyse, solve, and correct issues in real time, providing problem resolution end-
  • to-end. - Assists with the maintenance of all service level management tools and processes. - Documentation. Here detail the background, experience, and qualifications requirements of the role.

    Remember to use statements that describe proficiency and achievement not years of experience. Here detail the background, experience, and qualifications requirements of the role.

    Remember to use statements that describe proficiency and achievement not years of experience.

    Qualifications

    Minimum Bachelor's Degree Bachelor’s Degree or Masters Degree (preferred) in Computer Science, Information Systems, Engineering, Business Administration, Contract Administration, Finance, or other related field.

    Or equivalent work experience. Preferred Master's Degree Bachelor’s Degree or Masters Degree (preferred) in Computer Science, Information Systems, Engineering, Business Administration, Contract Administration, Finance, or other related field.

    Or equivalent work experience. Candidate Background : Minimum Shows a systematic, analytical approach to problem solving.

    Minimum Has good interpersonal skills and is confident in dealing with clients / users and suppliers. Excellent listening skills.

    Minimum Above average verbal, written and presentation skills. Minimum Possesses broad understanding of business and business skills.

    Additional Role Requirements : - 3-5 Years of experience as SQL Server Production DBA. - On-call troubleshooting experience.

  • Experience in Installation, Configuration, Backup & Restore & Recovery, Database Maintenance activities. - Experience in working with VLDBs.
  • Knowledge in High Availability Technologies like Clustering, AlwaysOn. - Flexible, team player, get-it-done personality.
  • ITIL Certification is a plus.
  • Regular

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