L3 ITSM Consultant
Diligent Global Tech Consulting
Hyderabad, Telangana, IN
4d ago
source : Instahyre

Responsibilities :

  • Coordinated with all stakeholders for all process compliance activities
  • Should be a Part of the Major Incident Management team
  • Analyzing the incidents & problems, ensuring that no or minimum repeated problems
  • Ensured that KEDB is updated with solutions and used
  • Ensuring that SOPs (Standard Operating Procedures) are created and used to minimize the efforts spent and not to reinvent the wheel
  • Ensure that teams performance is improving and repeatable
  • Requirements :

  • Experienced in running the ITSM processes
  • Should have worked on the KPIs / SLAs
  • PMO Experience is an added advantage
  • Should have experience in working on Service Now & Other Service Management Tools
  • Experience in Monitoring tools & should have worked as part of Monitoring team
  • Good hands on experience on running ITIL / ITSM processes in a big organization / account
  • Thorough knowledge on reporting tools like, MS Office (Excel, PPT, Word)
  • Should have in depth knowledge of ITSM processes
  • Good coordination skills
  • Risk Management
  • Excellent Communication skills
  • Knowledge on CA Monitoring tools is an added advantage
  • Certifications : ITIL / ITSM Foundation (Required), ITIL / ITSM Intermediate (Preferred)
  • Should be flexible for 24 / 7 shifts
  • Apply
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