Technical Lead

Bengaluru, KA, IN

1d ago

The opportunity

Here, you’ll handle end user IT hardware demand identification, demand identification to ensure the end user IT hardware stock availability at GDS India locations / offices to meet the business demand timely.

That mean working to manage existing process and look for opportunity to improve our IT Hardware Asset Management (ITHAM) practices wherever you find yourself, you’ll be making a visible impact on projects, operational metrics, and process improvement.

You’ll often work on-site to personally understand the process, operation and with cross functional such as procurement , S2P, Finance , WES , compliance

Your key responsibilities

Acting as an experienced practitioner across all aspects of HAM including processes, organization, tools, data, governance

Designing and documenting processes, policies, standards, and process requirements

Performing Hardware Asset demand assessment against demand with identifying gaps / risks and optimization opportunities

Defining practice governance structure and required reports / dashboards

Working closely with tools teams (, ServiceNow) to implement processes, controls, dashboard

Providing trusted advice on how ITAM transformation and technology enablement can lead to improved performance, reduce risks, and optimize investments

Ensure the SOW’s and BRET’s for Vendors are in place

Finalize high level requirements to carry out Demand Assessment against demand requests

Coordinate demand assessment meetings with Service Line Managers, HR , BRM, OSTS

Create demand management performance reports / Metrics to OSTS leadership and identify improvements

Provide Inputs to define OLA’s and SLA’s for IT Asset Demand Management

Demand Identification and Purchase

o Finalize the quantity of IT hardware assets for procurement, obtain approvals

o Manage the PR to delivery of asset purchases

o Prepare and maintain a month-wise demand vs supply report (IT asset reconciliation) for the next 6 months period, using the pre-defined template

o Report shall be refreshed every month or ad-hoc, when there is any significant hiring surge from service lines / functions

o Purchase to be initiated in advance considering the delivery timeline taken by the vendors, custom clearance and internal processing

o Key levers, risk / issues to be identified from the monthly reconciliation and should be informed / escalated to respective functions for timely support and appropriate action to timely taken

o GDS operations enablement and location leaders should also be informed / consulted for key risk / issues mitigation

Supply against allocation

o Monitor the Hardware Asset stock status in view of joiners with confirmed date of joining and ensure no stock pressure at least for the next 4-6 weeks

o Ensure Supply against demand is on track and no stock room has shortage

o Ensure all requirements have been channelised for delivery through internal teams to vendors

o Dashboard to be prepared based on the pre-defined template

o Key levers, risk / issues to be identified from the dashboard and should be informed / escalated to respective functions for timely support

o GDS operations enablement and location leaders should also be informed / consulted for key risk / issues mitigation

Key output parameters and criteria for the process to be success

o Monthly / ad-hoc demand vs supply report

o Weekly stock allocation status (for laptops)

o Notification to talent and service line operations on plan variance

o Risk identified (if any) and recommended mitigation steps

Skills and attributes for success

At least 7 years of IT- HAM demand management experience as a practitioner

Sound experience of working and collaboration with cross functions to deliver result.

Ability to design enablers (policies, standards, process, controls, governance, tool requirements) that satisfy GDS India requirements

Ability / experience to perform assessment of current state, define target state and prepare roadmap to achieve the target state

Good understanding of ITAM tool, like ServiceNow

Ability to learn quickly and work independently

To qualify for the role, you must have

Bachelor's degree, preferably in Information Systems Management, Engineering or similar discipline

Experience working in a large cross-functional team environment

Experience in Service Now ITSM and ITAM modules

Experience in demand and supply management of end user’s hardware products

Experience of IT assets life cycle dealing with procurement / Finance / Facility / Customs / SEZ

The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds

Excellent communication & interpersonal skills

Experience in MS Excel-data management, pivot reporting, analytics

Advanced skills in Microsoft Office (Macros, Excel and PowerPoint)

Proficient knowledge in regard to business intelligence tools ( Tableau, power BI)

Analytical skills and strong organizational abilities

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer :

Support, coaching and feedback from some of the most engaging colleagues around

Opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

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