Application Support Developer

Q2 Software, Inc

Bangalore, India

6h ago

Q2 is seeking an Application Support Engineer to support the Q2 platform with both internal and external customers. The person in this position will provide expert-level troubleshooting for the Q2 solution, resolve technical issues, or address root causes for multiple issues.

Successful candidates must have the innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer needs.

RESPONSIBILITIES :

Regularly troubleshoot complex client applications, integration and environment issues escalated from Level 1 & Level 2 support

Troubleshoot / resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly encountered in systems operation in a networked environment

Modify software as necessary including, but not limited to; changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customer’s problem in a production environment.

Construction and scheduling of automated processes and creation of custom processing scripts

Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts

Contribute, as needed, to team caseload management

Regularly document and report product / application defects to Development team, and escalate unresolved problems to the appropriate resources

Serve as an escalation point for other team members who rotate to provide 24x7 on call support coverage for escalated issues

Proactively seek out, research, and implement improvements to better serve customers

Cultivate cross-department communication, collaboration, and synergy

Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

Obtain higher-level direction when needed from Development team

EXPERIENCE AND KNOWLEDGE :

2 years of related support experience

Previous experience with enterprise / mid-sized software support or delivery experience required

Must have a strong understanding of remote tools and networking

Server and component experience with Windows Server (current and supported versions), IIS configuration, and Service management required

Must have the ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment

Ability discuss technical concepts with non-technical customers, deal tight timelines and demanding constraints needed

Previous knowledge of the banking industry and practices preferred

Expert level understanding of the Q2 architecture and process work flow needed

Must have excellent communication skills and have the ability to interact with C-level executives

Strong organization skills needed and must pay close attention to detail

Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work

Apply

Add to favorites

Remove from favorites

IT&V Engineer

Senior Application Support Developer

Interns in Publishing - Cross-Cultural Internship in India - February

Application Support Developer

Computer Scientist - Java Web Application Developer

Sr Applications Developer

Application developer- VBA/ MS Access

Mule Enterprise Service Bus (ESB) (Application Developer)

Core Java Application Developer

Application Developer - 3DX

Application Developer - SFDC (Bangalore)

.NET Application Developer

Technical Solution Consultant - Servicenow Custom Application Developer

Genesys Support/Developer

Microservices - Application Developer

Computer Scientist - Java Web Application Developer

Sr Applications Developer II

Sr Applications Developer II

JAVA DEVELOPER/SUPPORT ANALYST JAVA DEVELOPER/SUPPORT ANALYST

ITSO - Application Support Analyst