Job Description : Summary
Coordinates the delivery of applications according to agreed upon business solution goals and objectives. Maintains records of expenditures to ensure budgetary compliance.
Essential Job Functions
Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution application objectives are met.
Interprets demand forecasts and planning; works with senior team members to provide high quality specifications for complete end-
to-end project delivery. Addresses issues and recommends adjustments.
Oversees account specific application problems and the prioritization of work requests.
Maintains records of expenditures to ensure that they align with strategies and do not exceed approved budgets. Identifies, researches and escalates issues related to budgetary compliance in relation to expenditures.
Interfaces with senior team members in facilitating communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
Works with account management teams and application delivery resources to identify and develop solution opportunities and initiate appropriate implementation of customer solutions.
Identifies application improvements to increase customer and stakeholder satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction.
Ensures delivery of projects meet client and company expectations and needs. Leverages operating models to ensure that appropriate resources are available to meet client needs.
Provides leadership and work guidance to less experienced personnel.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related field preferred
Six or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Experience working with computer systems and their use
Good project management skills
Good analytical and problem solving skills
Good interpersonal skills to interact with customers and team members
Good leadership and organizational skills
Good communication skills
Ability to work independently and as part of a team
Willingness to travel