Customer Care - Executive
PerkinElmer Inc.
Mumbai
12d ago

Job Title

Customer Care - ExecutiveMumbai

  • Handling all incoming & outgoing calls with regard to customers queries
  • Responsible for handling Toll Free services
  • Support customers with product information, TAT, and other related communication
  • Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines.
  • Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.
  • Evaluate customer support system and prepare action plans to improve
  • the customer service department
  • Adhere to Quality Management System for Customer Care function
  • Ensure all customer service activities support and strengthen the
  • strategic objectives of overall organization
  • Responsible for ensuring 12 / 7 customer call management
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