Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner for an international call center along with managing client communication through email
Follow communication scripts which are widely varied in content and frequently requires deviation from standard screens, scripts, and procedures
Identify customers’ needs, clarify information, research every issue, and provide solutions and / or alternatively assign case to responsible team
Seize opportunities to upsell products when they arise
Keep records of all conversations in our call center database in a comprehensible way
Meet personal / team qualitative and quantitative targets
Researches problem areas and documents processes used to correct issues
Also may require additional knowledge including but not limited to, association guidelines, changes and procedures.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date.
Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and / or sincerely held religious beliefs.
