Customer Service Administration
Fiserv
Thane, Maharashtra
2d ago

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner for an international call center along with managing client communication through email
  • Follow communication scripts which are widely varied in content and frequently requires deviation from standard screens, scripts, and procedures
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and / or alternatively assign case to responsible team
  • Seize opportunities to upsell products when they arise
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal / team qualitative and quantitative targets
  • Researches problem areas and documents processes used to correct issues
  • Also may require additional knowledge including but not limited to, association guidelines, changes and procedures.
  • In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date.

    Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and / or sincerely held religious beliefs.

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