Accounts Inside Sales and Renewals Executive
Accuity
Mumbai
3d ago

Account Inside Sales and Renewals Executive- Accuity

Purpose of Role :

The Account Executive role plays a key part in Accuity’s client retention strategy by interfacing regularly with clients at all levels of seniority across multiple locations within assigned regions.

The Account Executive is a trusted member of the team and expected to make independent decisions, exercise sound judgement and discretion with respect to their allocated Book of Business.

The Account Executive is responsible for all aspects of sales renewals. The AE is knowledgeable of customer contracts, commitments and product usage, as well as possessing the ability to impact our business by retaining and where possible, expanding relationships within assigned accounts.

Attention to detail, a can-do attitude, ownership of the entire renewal process, coordination with geographically dispersed internal and external stakeholders as well as a confident telephone manner are crucial elements for success in this role.

Key Results Areas (KRAs)

To deliver exceptional relationship management and client support (approx. 70% of time)

  • Proactively manage client relationships, respond to customer queries and ensure overall satisfaction
  • Liaise with clients to promote usage of Accuity subscriptions
  • Liaise with clients to provide end to end post-sales support
  • Proactively nurture the assigned Book of Business and identify growth opportunities where applicable
  • Partner with sales to provide support on integrated solutions
  • Provide necessary inputs to the sales forecasts and sales pipeline by accurately, qualifying and recording upsell opportunities.
  • Provide accurate renewal forecasts
  • Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
  • Meets assigned targets for sales renewals
  • Client Engagement and Training ( approx. 20% of time)

  • Create and maintain accurate records of training provided to clients
  • Proactively identify client training requirements
  • Ensure that decision makers receive quarterly touchpoints
  • Ensure end users know how to access the latest versions of Accuity subscription.
  • Play a proactive role in regional events and campaigns, ensuring that clients within assigned accounts are kept informed on relevant event
  • Customer On boarding ( approx. 10% of time)

  • Ensure that end users are effectively on boarded within 3 months of subscription
  • Set up Welcome calls with decision makers
  • Provide client training
  • Coordinate support responses to client queries
  • Experience / Knowledge / Skills / Behaviours :

    Essential

  • Detail orientated
  • Confident Telephone Manner
  • Understanding of sales and relationship management processes
  • Demonstrable ability to meet targets
  • Excellent Organisational skills, management of workload and the ability to effectively multi-task
  • Excellent problem solving skills
  • Flexible and adaptable to ensure achievement of objectives within changing environment
  • Desirable

  • Knowledge of Salesforce
  • Prior Account Executive Experience (based on region)
  • Ability to work with senior management
  • Knowledge of eLearning software Brainshark & Highspot
  • LexisNexis® Risk Solutions Group (RSG), a portfolio of brands that span multiple industries providing customers with innovative technologies, information-based analytics and decision tools and data services that provide market-specific solutions.

    Approximately 8,700 employees in offices throughout the world support RSG brands by serving customers in more than 180 countries.

    RSG is part of RELX, a global provider of information and analytics for professional and business customers across industries.

    For more information, please visit and .

    We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

    If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations relx.

    com or if you are based in the US you may also contact us on 1.855.833.5120.

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