Management Trainee - Customer Service
Genpact
Hyderabad, India
1d ago

Responsibilities

  • Monitor team members and able to provide mentorship whenever needed
  • Manage the flow of day-to-day operations
  • Build reports to update the company on the team's progress
  • Rapport building with the internal & external partner
  • Take care of any issues that arise during shift promptly and deftly, seeking advice from the duty manager where vital
  • Ensure that the highest possible levels of customer service are delivered at all times
  • Assist the Manager as and when vital to make the business run effectively and efficiently
  • Communicate clear instructions to team members
  • Qualifications we seek in you

    Minimum qualifications

  • Any Graduate (PG an added advantage)
  • Meaningful experience in Team Handling / people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
  • Proficient with MS Excel, MS Word, MS PowerPoint
  • Proficient in Eng and Urdu
  • Preferred qualifications

  • Good analytical and problem solving skills
  • Ability to communicate verbally and through emails / Phones with businesses
  • Proven ability to build effective working relationships with clients & internal partners
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form