A Digital Client Servicing Executive ensures the smooth running of campaigns from communicating the correct information to all members of the team, to facing clients and reporting to the Group Account Manager.
A Digital Client Servicing Executive should be interested in the client in order to develop strong, meaningful relationships.
Timely communication is imperative in order to complete projects on time and within a budget.
Job Description :
Ability to think about client’s problems and devise solutions for both online / offline mediums
Decoding and communicating detailed, well defined client briefs to the Social Media Team and the Design team. Subsequently, to ensure work is delivered to client on time
Understand Analytics to analyze and monitor the effectiveness of various aspects of the campaign such as community, traffic, conversations and engagements, leads and conversions
Perform ongoing industry research to identify best practices and better understand Digital Marketing opportunities and trends while providing meaningful value to customer.
Arranging meetings and liaising with clients to understand their requirements
Supporting teams with the end to end process of delivering campaigns / projects so you must be able to demonstrate very strong communication skills, the ability to multi task and handle administration work
You may also be required to support on invoicing so you must be comfortable with numeracy. All this, whilst providing an impeccable service to the client day-to-day
Quality control of all work that is submitted to clients
Disclosing campaign details to the client and all team members
Monitoring all stages of campaigns to guarantee that they run smoothly
Writing status reports throughout the duration of the project to keep clients and peers updated
Ensuring that the project stays within the allocated budget
Administration tasks that will help to keep campaigns well-managed and organized
Offering creative ideas to the Group Account Manager to develop exciting campaigns and encourage clients to understand the importance of creativity throughout projects
Keeping oneself stimulated in order to achieve maximum productivity
Skills / Knowledge required :
A minimum of 6 months at a digital agency. This may have been gained through working in internships within other marketing / communications / digital agencies or perhaps gained client side within a digital marketing team.
You would be expected to have a good understanding of the basics of digital marketing with the potential and enthusiasm to develop much further within this area.
Excellent oral and written communication skills
First class organizational skills
A pro-active approach to creative projects
Experience of working as part of a team
A keen eye for detail and an understanding of budget restraints
Full awareness of creative processes and techniques including digital platforms
Ability to work under pressure whilst maintaining a cool outlook
A personable and professional character that will allow you to build client rapport
The confidence to give clients trust in your work