Blue Berry IT Solutions - Network Security Engineer L3 - CCNA/CCNP Certified (8-14 yrs) Pune (DevOps)
BlueBerry IT Solutions Pvt Ltd
Pune, India
3d ago
source :

Network Security L3 Engineer

Principal Responsibilities :

  • Plan and execute the in-depth technical activity, influencing the direction of activities / plans and providing technical insight and guidance to others.
  • Investigate and help resolve issues on the customer's network and IT estates using agreed troubleshooting methodologies.
  • Manage support cases to enable fast resolution that exceeds our customer's expectations.
  • Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes.
  • Using the central document repository, to ensure knowledge sharing across the team and enable best practice.
  • Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre.
  • Supporting the wider team with knowledge share, via knowledge base communications (emails, how-to guides, etc.) and contribution at team meetings.
  • Key Performance Measures :

  • Ticket SLAs and KPIs are achieved
  • Escalation procedures, policies and working practices are adhered to.
  • All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within the agreed timeframe.
  • Projects are delivered in line with project quality standards.
  • Requirements : Specialised in supporting one of the Cisco architectures with a broad technical competency in supporting the following :

  • Cisco and Palo Alto security, Cisco switching & wireless, Cisco Datacentre (UCS, Nexus, NetApp / Nimble & VMware) and Cisco Collaboration (CUCM, UCCX, Unity)
  • Cisco CCNP or multiple CCNA across different architectures.
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