Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.
Netskope is looking for an experienced enterprise TAC engineer who is passionate and motivated to make an impact.
Work with a world-class enterprise technical support team. Teams are spread across India, Japan, London, Singapore, Santa Clara
Involves extensive interaction with customers across the globe using our entire suite of products / features
Flexible to work in ANZ, India or EST hours (Remote / Office)
Work on critical enterprise customer issues that are bubbled up from both pre and post-sales pipelines
Demonstrates strong product knowledge, ability to articulate our value proposition, and ability to handle complex technologies
B.E / B.Tech / M.Tech degree from a recognized and accredited university / college
Minimum 5+ years of experience in supporting large enterprise customers
Preferred Technical Skills
Strong TCP / IP knowledge
Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL / IPSec, VPN’s, SSO
Familiarity with DLP and Encryption gateways.
Demonstrable experience with systems installation, configuration and administration of UNIX / Linux and Windows based systems (prior Active Directory / LDAP experience desirable)
Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP / IP, NTP, DNS, DHCP, etc.).
Desired Technical Skills
Familiarity with cloud apps and services
Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
Strong empathy for customers AND passion for revenue and growth
Prior experience working with Zendesk or other support portal tools
Determined and ever ready to roll up sleeves to respond to the needs of customers proactively and promptly.
Achievement orientated and willing to take responsibility for own actions.
Believe in innovation and out-of-the-box thinking to foster originality of ideas.