Maximizes room revenue by utilizing yield management techniques to maximize occupancy and average rate.
Records and requests for special accommodations and suite.
Maximizes room revenues through proper yield management and forecasted call conversion.
Increases average rate by training staff in appropriate sales techniques on a regular basis.
Provides prompt service while minimizing costs to customer by scheduling employees in accordance with forecasted business.
Ensures that all special requests are handled appropriately by supervising the accuracy of all future reservations.
Pre-blocks all specials requests or VIP accommodations accurately.
Controls group room block assignments by adhering to group cut-off dates.
Keeps Sales Department informed of group bookings status.
Maintains accurate room rate control and availability status.
Controls and advises of rate restrictions and room availability.
Distribute daily VIP list as well as weekly and monthly forecasts.
Communicates all hotel information to the Brand World Wide Reservations Centre.
Conducts daily (or as required) updates of the Harmony Database Management System and maintains a log book of current status with the WRC.
Communicates package plans and promotion summaries.
Indicates hotel occupancy through month end report on a timely basis.
Provides convention summary on a timely basis.
General and Administration :
Assists Front Office Manager and Front Office Supervisor in operation and management of the Front Office Team. Maximises customer satisfaction and hotel revenue by promoting in-house facilities and local information to respond to customer questions in these areas as required.
Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.
Prepares reports as requested to develop a more informative database for improved management and decision making and critical evaluation of work activities.
Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.