Role Description 1. Assume overall responsibility for ensuring 99.99% Customer Uptime 2. Ensure that BONUâ??s and BONTâ??
s (Switches) in the network are maintained as per norms 3. Ensure support for timely connectivity for all the cross functional teams 4.
Maintain the network database and submit the required report to the reporting manager on regular intervals 5. Attend customer complaints on field and give quality resolution within the TAT 6.
Provide timely resolution of technical complaints through analysis / trouble shooting 7. Monitor NMS through SMS / mails and take appropriate action based on the events 8.
Analyze repeat complaints and ensure implementation of corrective measures through escalations if required 9. Avoid Churn of customers through better service within the SLA or Commitment 10.
Responsible for process adherence 11. Provide structured feedback to management to provide permanent solutions to improve service level Key Result Areas This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization Recruitment Specifications Education 1.
Graduate / Diploma holder in any discipline 2. Hardware & Networking, MCSE and CCNA preferred Please Note : - 1.The candidate should understand the job description and should be willing to apply for the position 2.
They should not have attended interview with us in the past 6 months 3.Please schedule the interview with the candidates and share the tracker to us as early as possible 4.
Bike is compulsory for Network Engineer position. 5.Petrol allowance will be Rs.120 / - for every working day and Mobile allowance will be Rs.
300 per month (CUG sim will be provided) 6.6 days working and Week Off will be on a weekday. Saturday & Sunday they have to work Compulsorily.
7.Work Timing â?? 9.30 AM to 6.30 PM (They will be required to extend on most of the days â?? Based on customer complaint) 8.
Please make sure the candidates have all the documents in place and come to the interview with the below documents : - â?
¢Pan Card â?¢Aadhar Card â?¢Driving License â?¢X Certificate â?¢XII Certificate For Experienced candidates â?¢Relieving letter (For immediate joiners) â?
¢Appointment letter from previous company â?¢Last 3 monthsâ?? salary slip In case of interest directly walk in to the below mentioned address TVH Belicia Towers, 10th Floor, Tower 1, Block No.
94, MRC Nagar, Chennai, Tamil Nadu 600028 Timing : 10am -1pm Regards Prithvi Purpose of the Role Responsible for 100% customer Service and maintenance of network element on field in the designated area Skills : Fresher,Diploma Fresher, ITI Fresher, Experience : 0-0 Years Education : Diploma