Production Support Analyst II (Unix, Batch Processing)
FIS
Pune- 411014, Maharashtra, India
4h ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization.

Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

This position is for Technology Service Management team supporting the platforms for multiple FIS Capital Markets Platforms.

What you will be doing

This position provides 24 x 7 on-call support for all assigned production-related systems

  • Monitor, Track and Report on all job abends / errors
  • Maintain and monitor all application schedules, investigating and repairing errors

    Design, update and maintain monitoring tools

    Create, update and maintain run and recovery procedures

    Maintenance of the batch schedules for the distributed environment using the CA Workload Automation AE (Autosys) scheduling software

    o Daily monitoring of the run schedules. Attendance at daily standup status meetings to discuss any reported scheduling issues

    o Design and maintenance of all scheduling flows, calendars and associated resources

    o On request changes to job flows

    o On request project enhancements / additions to job flows

    o Troubleshoot and rectify any scheduler-related issues affecting correct and timely job flows

    o Assist in application recoveries by providing necessary scheduling expertise when required

    o Verify scheduling changes introduced by other Technical Analysts

    Application Maintenance

    o Monitor scheduling software performance

    o Interface with scheduling software vendors to get resolution to questions or issues regarding the scheduling software, or to request enhancements to scheduling software functionality

    o Work with Systems Engineering to ensure that scheduling software platforms are successfully supporting the operation of the software

    Efficiency and Productivity

    o Review run schedules on a standard and constant basis for accuracy and efficiency

    o Develop or otherwise undertake projects designed to improve productivity of the scheduling software, usually via scheduling efficiency enhancements

    Change Management

    o Attend regularly-scheduled change management meetings on an as-needed basis to discuss any scheduling requirements.

    Projects & Other Assigned Tasks

    o Work on assigned projects / tasks

    Appropriately escalate any error / issue that progresses beyond first-level support

    Own and drive high severity incidents by coordinating with technical, client services and professional services team

    Participate in disaster recovery and maintenance activities

    Take automation improvement initiatives to reduce manual tasks improving efficiencies

    What you bring :

    Knowledge / Experience

  • Extensive experience of supporting multitenant enterprise environments on Unix platform
  • Troubleshooting of day to day application related production issues
  • Experience in raising and implementing changes in production environment
  • Hand on experience is documenting and reviewing standard operating procedures
  • Competent in best practice principals of risk, information security and compliance
  • Knowledge of the financial services marketplace
  • Skills

  • Expertise on Unix, shell scripting, middleware like tomcat / jobs
  • Exposure with application deployment tools and practices
  • Skilled in automating day today tasks using shell script and automation tools
  • Exposure to ITIL based process practices
  • Qualifications

  • Bachelor’s Degree in Engineering or Technology
  • ITIL v3 Foundation or higher desirable
  • Competencies

  • Fluent in English
  • Excellent communicator ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
  • Attention to detail track record of authoring high quality documentation
  • Organized approach manage and adapt priorities according to client and internal requirements
  • Self-starter but team mindset - work autonomously and as part of a global team
  • What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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