Senior process executive-voice
4d ago
source : Shine

Team Lead / Team Manager - B&L

Qualification : Graduate (exclusion :

Graduate (exclusion : BE / BTech / MCA)

Responsibility : Business / Customer :

Business / Customer :

  • Minimal Customer interaction under guidance Understands Domain Process / sub process, functions, terminologies (such as SOP, QC checklists).
  • Project / Process :

  • Attempts Complex problems (procedures / processes) and refers to Supervisor / Line Manager in rare cases
  • Handle first level processing of transactions.

    Adhere to quality requirements, achieve targets / volumes in given TAT(Turn around time).

    Proactively identify issues.

    Contribute to process improvement initiatives.

    Identify and report process changes.

    Adhere to the mandatory industry regulation and compliance requirements for the given process.

    Knowledge Management :

  • Update Process documentation as appropriate for the process under guidance
  • Participate in knowledge transfer.

    People / Team Management :

    Adhere to org hygiene and compliance needs in terms of :

    a Personal Utilization & Time sheet submission.

    b Personal and new hire Assimilation.

    d Team Initiatives.

    Collate team performance metrics.

    Manage break schedule / transport logistics for the team in the absence of his / her supervisor.,

    Domain Skills

    SNo Primary Skill Proficiency Level

  • Rqrd. / Dsrd. 1 Acquirer & Acquirer Processor NA Desired
  • Proficiency Legends

    Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

    PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

    PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

    PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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