Enterprise Operations Engineer II - ITIL Framework
Tally Solutions Pvt Ltd
Bangalore
2d ago
source : hirist.com

Who are we looking for?br>br> Understand the code structure in pythonPHP to a level of debugging the issue and if needed perform minor changes to the same.

br>br> Good understanding of RDBMSNoSQL concepts (MySQLMariaDBMongoDB). Able to understand the existing DB schema and able to extract data using simplecomplex joins br>br> Proficient in JIRA Service desk or similar ticketing tools br>br> Understanding of ITIL framework br>br> Understanding of Infra landscape consisting of the Web Server, App Server and DBbr>br> Understanding of cloud technology and have knowledge on either AWS or Azurebr>br> Comfortable to work in Windows and Linux platforms br>br> Strong analytical and communication skillsbr>br>What will you be doing ?

br>br> Work closely with business analysts, developers, testing, and DevOps teams to support the business applicationsbr>br> Troubleshoot and resolve all incidents as per the agreed br>br>SLAbr>br> Understand the code structure, which is in python, angular and php and suggestmake minor changes to samebr>br> Get working knowledge on functionality of the employee and partner portalbr>br> Follows prevailing practices regarding documentation, support standards, monitoring toolsbr>br> Documenting troubleshooting and problem resolution steps, by determining best course of actionbr>br> Automate the manual task, setting up proactive alerts, Incident, Release and Problem management

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