Team Lead – 401K US Retirement
Infosys BPM Limited
Bangalore, INDIA
3d ago

We are hiring for Retirement Plan Associate / Team Lead 401K UK Retirement in Bangalore

  • Job Location : Bangalore
  • Education Qualification : Bachelor's Degree (preferably in Commerce) / BBM / MBA
  • Shifts : Night Shift (US EST hours)
  • Experience : Minimum 4 - Maximum 10 years of experience
  • Notice Period - Immediate to Max 30 Days only
  • Job Description :

    Duties And Responsibilities

  • Possess knowledge and experience of 401(K) retirement industry
  • Effectively balances quality / productivity along with managing personal and team queues in order to meet department standards.
  • Professionally communicates both verbally and in written format with business partners and internal clients in order to clarify and complete request.
  • Maintains effective working relationships by handling peer and management interactions in a positive and cooperative manner.
  • Maintains open dialogue with AM / Manager

  • Independently analyzes and engages in the resolution process.
  • Exercises sound judgement when communicating client and / or internal errors related to transaction processing to local leadership.
  • Also, acts as a point of contact by ensuring plan data integrity and timely resolution to participant level issues.

  • Provides input into the development and modification of processing procedures and interdepartmental workflow issues. Participates in initiatives designed to improve processes.
  • Participates in special projects and performs other duties as assigned.

  • Multi-tasks, works on multiple processes in a day
  • Domain Specific

  • Acts as a liaison between internal departments to assist with the resolution of processing and administrative issues and communicates issues related to daily plan administration to affected internal and external clients.
  • Coordinates and resolves complex exceptions generated from the system regarding cash receipts, disbursements, file maintenance, demographics, adjustments, and reporting tasks.
  • Partners with processing teams and other internal clients to ensure resolutions are processed accurately and in accordance with plan provisions and department policies and procedures.

    Preferred Skills

  • Knowledge of Defined Contribution Plans preferred.
  • Proficiency with Microsoft Office Products preferred
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to work well independently as well as within a team.
  • Comfortable with night shifts
  • Strong poise and a professional presence when interacting with internal and external clients.
  • Good time management, planning and organizational skills.
  • Strong analytical and problem-solving skills.
  • Ability to understand and apply technical learning quickly.
  • Willingness to assume greater responsibility
  • If interested, please share your updated resume along with below details to HIDDEN TEXT

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    Infosys BPM

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