Operations Manager
Amazon.com
Bangalore, KA, IN
4d ago

Amazon.com operates in a virtual, global ecommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, ecommerce platforms, web services for developers.

The RBS group in Chennai is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.

The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Roles and Responsibility-

You will be responsible for an Operations team supporting multiple categories that populates / procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.

Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.

Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that impact customer returns

Work closely with internal product and project teams to design scalable and auto-resolution solution.

Manage the team of Managers and or strong individual contributors and ensure high service delivery and execution

People Management (leadership role, Category Lead, team management, floor control and retention)

Analyzing Trend.

Formulate, Implement, Track career path & Individual Development Plans of each member in the Team

Key Performance Areas

  • Manage Operations : Own business goal(s) & define operational metrics aligned to goal(s); Establish process for tracking metrics;
  • Drive CI projects; Proactively identify risks / gaps

    Planning and Forecasting : Foresee capacity issues to prevent escalations with little support / intervention from manager

    Quality and Process Excellence : Deep dive & identify root cause of defects / issues; Identify SOP / process changes that impact quality and drive to closure

    Building solutions - Automation based process improvement solution adopted across teams; Work with program / tech based process to define requirements.

    Amazon.com operates in a virtual, global ecommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, ecommerce platforms, web services for developers.

    The RBS group in Chennai is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.

    The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

    Roles and Responsibility-

    You will be responsible for an Operations team supporting multiple categories that populates / procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.

    Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.

    Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that impact customer returns

    Work closely with internal product and project teams to design scalable and auto-resolution solution.

    Manage the team of Managers and or strong individual contributors and ensure high service delivery and execution

    People Management (leadership role, Category Lead, team management, floor control and retention)

    Analyzing Trend.

    Formulate, Implement, Track career path & Individual Development Plans of each member in the Team

    Key Performance Areas

  • Manage Operations : Own business goal(s) & define operational metrics aligned to goal(s); Establish process for tracking metrics;
  • Drive CI projects; Proactively identify risks / gaps

    Planning and Forecasting : Foresee capacity issues to prevent escalations with little support / intervention from manager

    Quality and Process Excellence : Deep dive & identify root cause of defects / issues; Identify SOP / process changes that impact quality and drive to closure

    Building solutions - Automation based process improvement solution adopted across teams; Work with program / tech based process to define requirements.

  • Fulltime MBA, with over 4 + years of experience of which a minimum 3 + years in managing people and interacting with customers / stake holders
  • Technical Background preferred
  • To receive security clearance all candidates must undergo a background check
  • Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team
  • Manage the team and ensure high service delivery and execution
  • Vendor management.
  • Process improvement and Kaizen.
  • Technical Background preferred knowledge of SQL, Python, Selenium and VBA
  • Excellent oral, written and interpersonal communication skills
  • Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
  • Strong influencing skills and negotiation skills
  • Certified Project Management Professional (PMP)
  • Apply
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