GENERAL DUTIES & RESPONSIBILITIES
Escalates more technical product-related issues to proper Product Support department.
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
FIS JOB LEVEL DESCRIPTION
Experienced support role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services.
Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed.
Handles situations which may require adaptation of response or extensive research. May require advanced problem solving.
Plays a lead role in customer escalations. Coaches and shares information with professionals with less experience and / or expertise.
Works under general supervision with some latitude for independent judgment. Typically requires three or more years of experience in a call center or customer service-
related job in a service industry. One or more years financial services experience is preferable.
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.
We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.
Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available and
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability