Greetings of the day!
We are Opening for
Desktop Support Engineer"
Candidate should be familiar with IT service desk systems
Should have worked in BFSI sector
Experience in handling TAT based requirements
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software
within established standards and guidelines.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers,
email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Works with procurement staff to purchase hardware and software.
Assesses functional needs to determine specifications for purchases.
Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
Troubleshoot Network connectivity (L AN) issues
Installation of desktop and hardware like CD-ROM, sound cards, etc
Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
Software installations such as MS-Office, Acrobat Reader, mail client etc. 6. Installation of anti-virus on desktops and remove Virus
Configuration of Print devices (network and local) on desktops
Desktop Configuration - Network, mail client, internet etc.
Co-ordinate with vendors for support
Configuration of devices attached to laptops ( PDA)
Application support, Desk side for business applications
Should provide Remote support on Phone or through tool
Educational Qualification : BE / B.TECH
Industry : IT Infrastructure
Employment Type : Permanent Job, Full Time.