Function : Engineering
Position Type : Full-Time
Position Level : Level 1
Xactly Corporation was founded to solve an important challenge : how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management.
Xactly’s comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization.
Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation.
With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.
As a Technical Integration Analyst in Xactly's India office, you will be responsible for providing excellent integration support for high profile customers.
We are seeking an energetic, driven, and articulate team player who is passionate about technology, learning, and helping others.
We’re all about making things easier, better, and more efficient. Our goal is to build the best Customer Support department on the planet, and you will help us do that!.
At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives.
Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.
Xactly’s Support team is growing rapidly and we need someone who can work the product Incent, Xactly Connect and Pervasive ETL.
Covering offices in San Jose, Denver, Bangalore, Uk and Toronto, we have customers globally and all resource are encouraged to operate independently with the highly level of accountability, but also have the ability to be a team player and work with multiple teams.
And should be willing to work in night shift (US or UK shift)
THE SKILL SET (Responsibilities)
Required Skills :
WITHIN ONE MONTH, YOU’LL :
Attend New Hire Training
Learn the Support Process and Salesforce ticketing tool
Gain exposure to Xactly’s product suite.
Learn about Xactly’s support tool.
Get to know your team
WITHIN THREE MONTHS, YOU’LL :
Attend Incent product training session online and offline
Knowledge transfer on ETL Tool used by Xactly.
Attend Xactly Connect Training.
Pervasive and Xactly Connect Code reviews and learn different tools like Razor sql, Jira & confluences
WITHIN SIX MONTHS, YOU’LL :
Ensure the best support practices are being used in resolving customer cases assigned.
Ensure to automate support process where ever possible.
Participate and contribute in maintenance and new product release and should be able to work individually on any tasks.
WITHIN TWELVE MONTHS, YOU’LL :
Partner and work cross functionally with other dev teams and the QE team
Take full ownership of customer cases and delegate best customer support
Continuously think about and work on process improvements for an always high-quality product
Paid Time Off (PTO)
Comprehensive Insurance Coverage
XactlyFit Gym / Fitness Program Reimbursement
Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
Free Parking and Subsidized Bus Pass (a go-green initiative!)
THE XACTLY STORY :
Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management.
We address a critical business need : to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations.
We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology.
We deliver our solutions through a Software-as-a-Service (SaaS) business model.