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Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime.
Hold performance meetings to share performance and consumption data and trends.
Key Responsibilities : -Liaising with the customer technical representatives-Installation, configuration, maintenance, monitoring and support for storage hardware and software -Designing the solution as per the requirement Also, experience on DR solution and scenario -Storage growth analysis and forecasting -Migration to cloud from DC or vice versa -Participation in completing customer service requests, preparing and peer reviewing change requests and handling of problem tickets in an efficient manner
Technical Experience : -Excellent knowledge and troubleshooting skills on DELL EMC storage technologies SAN and NAS both -Capacity forecasting and Storage performance tuning -Maintaining Fabric infra Brocade and CISCO MDS to meet maintain required capacity and future demand -Storage solutioning and architecting as per the requirement -Storage data protection -Good on identifying project and improvement opportunities in the storage infra -Storage OS upgrade , Performance tuning -Should have supported Storage
Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24 / 7 shift
Educational Qualification : 1 Bachelors degree2 ITIL V3 / V4 Foundation certified3 Certified in relevant Storage technology
15 years of full time education
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