To act as an interface between the Customers and Engineering / Sales department of the Company. Advising and explaining customers on the amenities of the flats.
Maintain regular communication with the customers with regards to progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.
To handle and resolve interim customer complaints.
Issuing refund or compensation to the customer in coordination with the Sales Department.
Develop feedback procedure for complaints redressal.
Keeping a record of nature of complaints, unresolved complaints etc.
Customer On-boarding, Plan & Execute Seamless handover
Salary : Not Disclosed by Recruiter
Industry : Real Estate / Property
Functional Area : Sales, Retail, Business Development
Role Category : After Sales Service
Role : Post Sales Consultant
Employment Type : Permanent Job, Full Time
Keyskills : customer complaintsCRMCustomer Servicecustomer supportCustomer RelationshipHandling Customer QueriesClient OnboardingInterdepartmental CoordinationMIS
Desired Candidate Profile
You should be passionate about customer service and take both ownership & responsibility for giving our customers exceptional experience from Post Sales to Handover.
You should have excellent written and spoken English communication skills.You should have the confidence and ability to interact customers internally and externally.
You should be proficient in MS Office (Word, Excel, Power Point)
Education : UG -Any Graduate
PG - Post Graduation Not Required
Doctorate - Doctorate Not Required
Hospitality businesses. Established in 1956, over the five decades, K Raheja Corp has undergone a major transition from a real estate developer to a well diversified corporate.
Logistics and Business Centres. Large scale projects have commenced at Mumbai, Navi Mumbai, Ahmedabad, Pune, Baroda and Bangalore with new developments coming up at Chennai, Goa and other parts of the country. View Contact Details+