Manager - Retail Collections - Consumer Durables and Two Wheeler - Consumer Finance & Advisory Business
Tata Capital
Chandigarh, India
5d ago


LocationChandigarh - Sector 26QualificationAny Graduation DegreeAge24 - 34 YearsExperience From3 Years - 0 MonthsExperience To5 Years - 0 MonthsKey Requirement for the Position A) Core Responsibilities :

  • Achieve Collection Targets
  • o Achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)

    o Ensure that the NPA-s are kept at minimum trigger levels

    o Increase fee income / revenue and reduce vendor payouts

    o Conduct asset repossession as per policy and process based on section 9 (court receivers)

    o Represent the organization in front of legal / statutory bodies as required by the legal team

  • Customer Interaction
  • o Visit critical / complex customers and manage the collection process

    o Follow up with customer for reasons for defaulting

    o Ensure quick resolution of customer issues and complaints

  • Vendor / Agency Management
  • o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA

    o Ensure payments, Audit receipts get deposited within the defined SLA.

    o Collect feedback from the agency on a daily basis

    o Ensure timely MIS repor

    Job Description

  • Product and industry knowledge
  • Negotiation Skills
  • Geographical knowledge and accessibility
  • Basic understanding of the Legal framework
  • Communication Skills
  • Team building / Team Management skills
  • High motivational level and needs to be self starter
  • VenueContact

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