Roles and Responsibilities : The primary responsibilities of a Client Relations Executive would be : Handle emails professionally to provide information about products and services.
Follow up to ensure that appropriate actions were taken on client's requests. Refer unresolved customer grievances or special requests to designated departments for furtherinvestigation.
Competencies and Skills Required : Client Relations Executive plays a critical role in providing an interface between client and the company.
We are looking for candidates who have good communications skills, interpersonal skills and emailwriting skills. The candidate should possess good listening skills, and the ability to think quickly, to makea recommendation or solution to the client's problem.
A clear and pleasant speaking voice and fluencyin English is also desired. The major skills and competencies that we look for in a candidate are : Good communications skills Ability to listen and active problem solving skills Good interpersonal skills Proficient in MS Office, Excellent communication and negotiation skills Problem-
solving aptitude Ability to work well with a team Background in customer service; industry knowledge is a plus BSc / BA in Business Administration, Marketing or a related fieldBengaluru, Bangalore Urban