Engineer - Network Operations
Virtela Technology Services Incorporated
Mumbai, India
1d ago

1. PRE-REQUISITE :

  • Hands on troubleshooting experience in Enterprise LAN and WAN environment.
  • Strong Technical subject matter expertise on Cisco and / or Juniper Platform Network solutions
  • Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP) protocols
  • Knowledge of MPLS and QoS Basic knowledge of security technologies
  • Understanding on IPSec, VPNs, GRE, NAT / PAT over varied platforms
  • Experience of working on circuit(T1 / E1,T3 / E3,Ethernet) troubleshooting would be preferred
  • 2. RESPONSIBILITIES :

  • Remote management and monitoring of Network Operations
  • 24*7 NOC support to Large Global clients that have a distributed LAN , WAN setup
  • Level 2 and Level 3 support for Incident Management / ticket resolution
  • Creation of MOP / SOP and planning Change management process
  • Performance tuning of network devices and creation of SOP
  • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
  • Planning and Perform upgrade of network and security devices
  • Work with Hardware / Software Vendors to resolve problems
  • Train and Mentor juniors
  • Act as an SME SPOC for certain Network products
  • Provide technical inputs for weekly / monthly customer service review reports
  • 3. TRAINING AND CERTIFICATION REQUIRED FOR JOB

  • CCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.
  • 4. EXPERIENCE :

    2-5 years relevant experience

    5. EDUCATION :

    Engineering Degree / Diploma for recognized University / Board

    6. OTHER SKILLS :

  • Good communication skills written as well as verbal
  • Passion to work on core technology platform
  • ITIL process awareness
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