Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.
We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most.
This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
Info Delivery associates act as a liaison between Business units, BAS (Banc of America Securities), BANA (Bank side Securities), Technology group s and the external vendors .
They are responsible for ensuring that the daily trade confirmations and monthly statements generated by the external vendor Sourcecorp, are in accordance with the defined business rules and the business requirements in addition to being in compliance with all associated regulatory rules and regulations.
The Info Delivery team performs Quality Assurance on the Confirms and Statements generated by the vendor and does research on any errors / discrepancies, and coordinates with the Business units and Sourcecorp, the Technology teams and in some cases the product desks to get the issue resolved.
The job requires the individual to work collaboratively with the external vendor, the BAS Technology team, the Back Office Technology team and with business partners across numerous lines of business.
Attention to detail and strong coordination and communication skills are critical for job success. Some weekend work will be required during month ends.
Associate should possess the knowledge and skill sets required to work at a high level of competence within agreed protocols and with clearly defined lines of accountability for the assigned work.
Resolution of any processing issues and liaison with Bank of America Merrill Lynch, third Party vendor, technology Departments.
The job involves a high degree of daily communication and interaction with business units, and internal & external clients.
Maintenance of customer service levels through speedy resolution of queries requested by business partners and external clients
Team will research on the request and we will send the same across to the clients, we make sure confirms & statements are delivered error free to clients
To identify changes to processes and procedures that will improve control, efficiency, reduce risk and / or improve client services Participation in user acceptance testing programmes new business projects Verification on a daily basis that the confirm reconciliations have been updated through external feeds and internal feeds, that the data is correct.
Education* Graduate / Post Graduate
Experience Range* 4-7 Years
Mandatory skills* Excellent organizational skills are required with the ability to prioritize daily workload, work accurately and efficiently under pressure.
To be able to communicate effectively
Desired skills* Flexible to work in weeks ends.
Work Timings : 6 : 30 PM to 3 : 30 AM IST Fixed
Job Location : Gurugram