Software Support Engineer - Java
AMDOCS
Pune, MH, IN
4d ago

Who are we?

Every day, billions of transactions, calls and messages that hold the world’s communications fabric together run on systems that Amdocs has helped create.

Because we work with some of the largest and most innovative companies on the planet, our work makes an impact. Over the past four decades, we have continually reinvented ourselves, and as we keep moving into exciting new areas such as media, gaming, IoT, 5G, cloud services and more, there are always opportunities for us to grow and develop.

We will nurture your entrepreneurial instincts with open doors and promote your ability to seize the day. Our company comprises amazing people, a supportive atmosphere and a culture built on mutual support, respect and a feel good factor that can only happen in a workplace built by the kind of people Amdocs employs.

Make your career journey with us.

In one sentence

Maintain ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, and tools / script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

  • You will take ownership and accountability of specific modules within an application and provides technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues
  • You will investigate issues by reviewing / debugging code and providing workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects.
  • You will bring continuous improvements / efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques, and reusing existing solutions.
  • By means of automation, reduces design complexity, reduces time to response, and simplifies the client / end-user experience.

  • You will work within a team, collaborate and add value through participation, provide comments and suggestions, work with cross functional teams to achieve goals.
  • You will assume technical accountability for your specific work products within an application and provide technical support
  • You will be encourage to actively look for innovation and continuous improvement, efficiency in all assigned tasks.
  • Participate in solution designing as part of Solution architecture team for upcoming functionalities.
  • Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc
  • All you need is...

  • Bachelor's degree in Science / IT / Computing or equivalent
  • 2+ year experience as a software engineer or a software support engineer
  • Should have knowledge in Java, Spring Boot, Kafka, Couchbase & Unix
  • Why you will love this job :

  • You will be exposed to customer facing activities on daily basis
  • You will serve as an expert on specific technology and trusted advisor in front of customer
  • You will be part of innovation and invention processes and always will try to find ways to simplify and help the customer to succeed
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