Implementation Engineer
2d ago

Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 7,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows.

By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow.

Simply put, Cleo ... never stops The position : Cleo is looking for an EDI Support engineer to join our Managed Services team to help maintaining the existing cloud landscape for our customers along with delivering solutions for their changing business needs.

Ideal candidates possess a strong background working with EDI / B2B integration products, EDI mapping and communication protocols like AS2, SFTP etc.

Key Responsibilities

  • Create and modify EDI maps and business processes
  • Create and modify communication setups for AS2, SFTP etc.
  • Ensure Manage the CIS environment within Cleo B2B Cloud systems
  • Customer solutions are deployed to specification, accurately, and in a timely manner
  • Respond to incident and / or event-driven alerts and troubleshoot customer issues
  • Work effectively with other internal departments to ensure the highest level of support for customers
  • Track and assess product reviews and escalate issues
  • Exhibit a sense of ownership of customer systems and work on issues until completely resolved
  • Handle multiple projects simultaneously within established time constraints
  • Required Qualifications

  • 4-6 years of EDI experience
  • Good understanding of X12 / EDIFACT / Idoc Transaction sets and EDI map development
  • Experience with XML, Flat Files and Spreadsheets
  • Experience with transfer protocols such AS2, FTP / s, SFTP, HTTP / s
  • Team player with good written and verbal Communication skills
  • Analytical and problem-solving skills
  • Cleo is an Equal Opportunity Employer

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