ITO Svc Delivery Cons III
DXC Technology
Bangalore, Karnataka , India
4d ago

Job Description : Summary

Summary

Coordinates delivery of company products and services according to agreed upon business solution goals and objectives.

Essential Job Functions

  • Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution objectives are met.
  • Interprets demand forecasts and assists functional areas or departments in planning and delivering end-to-end services.
  • Oversees account specific service problems and the prioritization of work requests.
  • Maintains records of expenditures to ensure that costs do not exceed approved budgets. Identifies and escalates issues related to budgetary compliance in relation to expenditures.
  • Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
  • Assists in developing new business proposals and introducting new technologies to enhance competitiveness of company products and services.
  • Identifies service improvements to increase customer satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction.
  • Ensures delivery of projects meet client and company expectations and needs.
  • Provides leadership and work guidance to less experienced personnel.
  • Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, engineering, information systems or related field preferred
  • Six or more years of support services or project or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems
  • Other Qualifications

  • Good project management skills
  • Good analytical and problem solving skills
  • Good interpersonal skills to interact with customers and team members
  • Good leadership and organizational skills
  • Good communication skills
  • Accounting skills
  • Ability to work in a team environment
  • Willingness to travel
  • Work Environment

  • Office environment
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