Room Service Order Taker
Taj Hotels
Kolkata
13d ago

Position Purpose :

To handle table reservations, control of the flow of guests and any guest and supervise the assigned station / section, serve Food & Beverage to guests in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in the Food & Beverage Outlets in order to maximize guest satisfaction.

Responsibilities :

  • To provide a courteous, professional, efficient and flexible service at all times, following the Standards of Performance.
  • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
  • Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.

  • To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
  • To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To perform opening and closing procedures established for the Place of Work as assigned.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
  • To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  • To make table reservations and thereby effectively control and maximize the flow of guests.
  • To assist in the operation and service as required.
  • To establish a rapport with guests, providing guest recognition and good customer relationships.
  • To maintain and update the restaurant guest history records.
  • To maintain a legible and up-to-date reservation book.
  • To type and co-ordinate the printing of all restaurant menus for the Outlet Managers.
  • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
  • To report for duty punctually wearing the correct uniform and nametag at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  • To maintain a good rapport and working relationship with staff in the outlet and all other departments.
  • To attend and contribute to all staff meetings Departmental and Hotel training as scheduled and other related activities.
  • To fully support the Departmental Trainers function in the Department assigned.
  • To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and Captain.
  • To respond to any changes in the restaurants function as dictated by the hotel.
  • To project at all times a positive and motivated attitude and exercise self control.
  • To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
  • To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
  • To carry out any other reasonable duties and responsibilities as assigned.
  • Job Requirements

  • Knowledge of Food and Beverage operations.
  • Should have good communication skills.
  • Working knowledge of MS Office, Micros, Opera, property / point of sales system
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