Customer Support Manager-Ecommerce
Prathigna.com
Bangalore, Karnataka, IN
6d ago

Job Description

What you will do in this roleDirect management responsibilities for team of Customer Support SpecialistEmpower the team to deliver great customer support experiences across multiple channelsSetting quarterly individual goals and providing ongoing performance feedbackAddress escalated customer issues with speed and urgency, orchestrating resources across the company as appropriate.

Engaging in support of key customers and escalation managementEstablish relationships with all teams across the organizationA strong focus on building an inclusive and fun team culture!Skills required : 5+ years’ experience in customer service5+ years’ experience managing people3+ years’ experience leading support teams in a fast-paced, enterprise level, mission critical customer support environmentCore skills / proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Intuition for Business, and Technical AptitudeAct as a role model to others and sets an example of integrity, ethical behavior, and professionalism.

Maintain an inclusive and positive work environment.Excellent organizational skills and ability to prioritize, lead, multi-task and execute projects multi-functionallySuperior communications skills (presentation, written, and verbal) to optimally interact with all levels of professional staff.

Ability to explain complex concepts simplyExcellent skills in problem-solving and navigating complicated situations in a professional mannerA proven track record of growing the scope of a team

Skills

Ecommerce,Team Handling

Any Graduate

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