Main Purpose of JobTo manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth.
Through effective written and verbal communication ensure that project teams are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects.
To manage and motivate the extended project team ensuring actions are clearly delegated and that resource / quality issues are escalated in a timely fashion to the departmental managers and Program Manager. Main Duties
Delivery of projects to client’s expectations achieving targeted levels of profitability
Compilation of estimates and proposals for approval, including notes section
Adhering to the LQI sales process
Production of project schedules using Microsoft Project and updating and maintenance where required.
Close financial monitoring and control of projects through budgets, invoicing and change orders
Project planning and implementing best methodology and process.
Effective verbal / written communications with clients, Network Offices and internal team members
Adhering to SDL project process including the use of Empower, Handover forms, Status reports and MDS forms
Hosting and leading conference calls with clients and team members
Risk assessment and strategic planning of activities to minimise potential issues
Accurate filing and archiving of all project related materials
Monitoring and mentoring of any assigned Project Co-ordinators / Associates
Analysis of files using translation memory tools
Identification of project / process improvement opportunities and escalating to Program Manager
Holding regular project meetings, documenting these and distributing minutes / actions to the team.
Maintenance and updating of invoicing tables and ensuring timely and final invoicing
Development and preparation of process documents where required
Profitability of projects as identified by budgets
Client satisfaction levels assessed by feedback
Numbers and levels of quality issues
Effectiveness in advancing technology solutions.
Person Specification Skills and Experience Desirable
Educated to Diploma Level in either Computer Science or a business related area
Good written / verbal communication and presentation skills
Good Microsoft Office and Internet knowledge
Ambitious and with a desire to learn and progress
Analytical and structured problem solving abilities
Flexibility and the ability to travel