Technical Support Specialist, Fusion Lifecycle
Autodesk
Bangalore
6d ago
source : Shine
  • Resolve customer issues reported to Autodesk via phone, web, online forums and other channels
  • Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage, etc.
  • Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base
  • Priority handling and escalation of critical issues and monitoring of service level compliance
  • Perform root cause analysis to mitigate reoccurrence
  • Escalate customer issues to senior staff as required
  • Actively manage personal backlog of support requests
  • Manage customer expectations by providing timely updates on progress
  • Minimum Qualifications

  • Bachelor's Degree or equivalent
  • 3+ years using Autodesk Fusion Lifecycle and / or other Product Lifecycle Management (PLM) applications (Windchill, Teamcenter, Agile PLM, Propel, Aras, Autodesk Vault, SolidWorks Enterprise PDM or ENOVIA)
  • Experience with any CAD tools such as Inventor, Fusion 360, Autodesk Factory layout, Solid works, Catia, PTC Creo, NX or equivalent tools
  • Working knowledge of database management systems such as SQL and NoSQL database technologies such as PostgreSQL, MySQL, Cassandra and CouchDB
  • Basic programming knowledge on JavaScript s or C++ or C# or .NET, HTML
  • Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
  • Exceptional team player skills
  • Ability to work in flexible working hours
  • Strong verbal and written English skills
  • You build strong customer relationships and gain insights into their needs
  • You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
  • Proven ability to be flexible and learn quickly in a fast environment
  • Preferred Qualifications

  • Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
  • Decisive- Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
  • Accountable- Holding yourself and others accountable to meet commitments
  • Action Oriented- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • A Nimble Learner- Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
  • A Team Player- Building partnerships and working collaboratively with others to meet shared objectives
  • Valuing Differences- Recognizing the value that different perspectives and cultures bring to an organization
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