Professional 1 Application Engineer
DXC Technology
Hyderabad, Andhra Pradesh , India
11m ago

Job Description :

Essential Job Functions

  • ServiceNow Platform Maintenance and Technical SupportEnvironment Technical Maintenance and Support Multiple and Tiered InstancesLogging, Monitoring and Alerting AdministrationClone management within compliance frameworkUser and Groups administration and troubleshootingData Management and Operational ReportingMID Server operations and supportInterface administration and supportSecurity / Compliance / Audits / Penetration TestsProblem ownership and resolution using ServiceNow supportPlatform Security Administration
  • Incident Management - Intake, triage and resolve Incidents
  • Intake and fulfill Ad Hoc Service Requests
  • Work with different business units to resolve risk issues
  • Enable and guide 3rd parties executing first level and platform (SN Services) support
  • Work with complex hybrid business landscapes and associated integrations
  • Participate in projects to continuously improve support quality and delivery
  • Collaborate with all required stakeholders
  • Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in computer science, engineering or related field preferred
  • Three or more years of applications engineering, field support or technical sales experience
  • Experience working with overall department / account business objectives and goals
  • Experience working with operating systems
  • Experience working with software tools including compilers, assemblers, debuggers and simulators
  • Experience working with assembly languages such as HTML programming, MySQL, C, C++, etc
  • Other Qualifications

  • Communication skills
  • Interpersonal skills to interact with customers and team members
  • Organization and time management skills
  • Analytical and problem solving skills
  • Ability to listen and comprehend
  • Ability and willingness to learn
  • Work Environment

  • Office environment
  • May require weekend work
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form