Regional Service Manager - North
6d ago

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a Regional Service Manager - North based in New Delhi, India .

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

This exciting role offers opportunity to :

  • Overall responsibility for three phase for assigned territory
  • Customer handling & customer satisfaction - explanation of root cause analysis, assurance to customers regarding products & services.
  • Responsible for Load studies, site studies, Installation, commissioning, Preventive and emergency Breakdown service. Service sales revenue and customer satisfaction.
  • Receives and resolves customer's service calls in field. Direct onsite support to customers
  • Plan and conducts Preventive maintenance to improve machine down time
  • Protect service contract Penetration and sell other service products to achieve Service sales targets
  • Provide technical and other business related support to Service Providers.
  • Maintains an ongoing relationship with customers, service providers and other departments in the designated area.
  • Be responsible for Customer Satisfaction in the designated area
  • Regular and disciplined in service reporting.
  • Requirement :

  • Diploma / Bachelor’s Degree in Electrical or Electronics is highly desirable.
  • Process oriented and customer focused individual with a drive to provide highest level of field service support to the team to improve sales and profitability.
  • Requires knowledge for UPS as well as working knowledge of the electrical industry.
  • Minimum of 10-15 years experience is recommended.
  • Strong interpersonal skills.
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