We are seeking an Information Developer with 2- 4 years of experience and a passion for turning complex technical concepts into concise, understandable, and complete customer- facing documentation.
The Information Developer must be self- motivating and self- managing, who can learn complex technologies quickly, and manage the entire process of writing top-
quality documentation. The Information Developer will work closely with product teams consisting of programmers, QA engineers, support technicians, project and product managers, to define documentation requirements, gather technical content, produce drafts for review and release milestones, coordinate document translation with our localization office in Europe, and coordinate final release.
The writer will be expected to seek improvements and contribute to improving team process and tools. You will author source XML files, and regular deliverables include PDF installation and user guides, online Help, and release notes, The role also includes and sustaining releases, quarterly releases, Ops admin processes and tasks.
The writer will also split their time between various McAfee products.
The Technical Writer will work as part of an international team of writers documenting McAfee's security software products for the enterprise market.
The job is located in our Bangalore office, but you will collaborate regularly with other technical writers, as well as with translators, programmers, project managers, and other specialists in North America, Europe and Asia.
Experience & Qualifications :
BS / MCA / BE degree and / or equivalent degree or experience
2- 4 years' experience as a technical writer, preferably in the product software industry
Proven ability to write technical documentation in English(must provide samples)
Experience as technical writer or background in software development, computer science or similar, with writing skills
Professional Expectations :
Motivated self- starter, who enjoys taking ownership of content and thrives when working independently
Able to stay focused on priorities
Strong technical background, ideally in the Cloud products and SaaS concepts
Excellent editing skills
Strong critical thinking skills and a passion for asking questions.
Experience working in a fast- paced environment
Strong customer advocacy, writing, organizational, interpersonal, and communication skills
Experience, or interest in, writing single sourced, task- based content
Ability to build working relationships with engineering
Extreme focus on the details
Experience taking and editing screen shots is desired, but not required
Responsibilities would include :
Provide updated Online Help content, as assigned in Agile processes
Track and document Resolved Issues in monthly releases
Perform peer reviews of managed product documentation
Perform UI text reviews to make sure text adheres to guidelines
Shift : Shift 1 (India)
Primary Location : India, Bangalore (Cloud)
Posting Statement :
McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.,