Walk-in for Client Support Associate On 2nd April to 6th April
RR Donnelley India Outsource Private Limited
Chennai
6d ago
source : Monster

Walk-in date : 2nd April to 6th April

Our timing : (11 am - 1 pm)

Address :

Predtige Polygon Building,

Tamil Nadu 600035

Client Support Associate :

Handle calls, emails, facsimiles & order exceptions (EDI). Work primarily entails Order management which in turn involves release processing, handling general inquiries & returns, track & trace, data handling etc.

The position requires handling additional responsibilities per the requirement.

  • Receive order information from customers and sales representatives and enter details into the order entry tool. Orders can be received via phone, e-mail & facsimile
  • Communicate with Sales / Customers via Fax / Email to collect information or update information
  • Receive return requests, identify reason for return, document appropriately and arrange for return of goods (if applicable)
  • Receive customer and sales representative requests for locating orders / invoices
  • Examine and correct exceptions
  • Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards
  • Ensure strict confidentiality of client records
  • Desired Candidate Profile

  • Graduates / Non Graduates in any discipline (10+2 or 10+3)
  • Excellent communication skills
  • Required to work flexible schedule during evening & night shifts
  • 0-2 years of experience ( 2017 Fresher’s are most welcome to apply)
  • Cab facilities will be provided..
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